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ID 512632
LAST MADDISON
FIRST DAVID
COMPANYNAME
VIP STATUS
EMAIL
MOBILE PHONE
GENDER EMPTY
NATIONALITY GB
SALUTATION Dear Mr. MADDISON
MAIL LIST 1
ADDRESS
CITY
ZIP CODE
COUNTRY NAME TO BE REVIWED
COUNTRY CODE ZZ
RESORT 6907
CONFIRMATION NO 3101237
RESV STATUS RESERVED
ARRIVAL 12/12/2022
NIGHTS 30
DEPARTURE 11/01/2023
ROOM
ROOM CATEGORY -1
MEALPLAN RC
ACCOMPANYING NAMES
TRAVEL AGENT NAME International Travel Connections Limited
TRAVEL AGENT ID 456,567
ROOM CATEGORY LABEL PM
BLOCK CODE
LAST ROOM 9027
ADULTS 0
CHILDREN 0
CHILDREN1 0
CHILDREN2 0
CHILDREN3 0
CHILDREN4 0
CHILDREN5 0
GUEST PROFILE OPERA ID 2,520,830
ZOHO UPDATE SUCCESSFUL 1
OPERA ID 2,520,830
ZOHO ID 3,771,215,000,002,062,848
INSERTDATE 01/31/2018
UPDATEDATE 01/31/2018
INSERTDATE 02/11/2019
UPDATEDATE 05/04/2022
RESV PROFILE OPERA ID 2,908,820
ZOHO ID 3,771,215,000,049,430,528
ZOHO UPDATE SUCCESSFUL 0
No records found
 
RESORT
CONFIRMATION NO
COMMENTS
INSERTDATE
UPDATEDATE
6907 3101237 entitled to x4 complimentary creche sessions (sessions are subject to availability and prebooking is recommended). + FREE TRANSFERS 1 small kid = 1 02/11/2019 02/11/2019
6907 3101237 Hi Lucy, Thank you for your email and I am sorry to hear about the illness of the baby. As an exception given the circumstances and also that the rate paid was the pre paid rate with no amendments or cancellations, I will happily carry the monies over paid to us to a new reservation for the family when they are ready to book. When they do come to make the new reservation if the net rate is lower than the current rate we will refund the difference and if there is an increase in the net rate then we will have to pass the difference onto the customer. Best regards Lucy and I look forward to hearing from you on how best to proceed. Scott 02/11/2019 02/11/2019